FAQs

Most frequent questions and answers

Can you undertake bulk purchase orders?

Yes. Based on the medical equipment supply chain for many years and close cooperation with the manufacturers, we can fully accept large purchase orders from the government or large groups, but its operation mode is completely different from other customers. At this time, we will match the appropriate manufacturers for our customers, agents or participate in contract negotiations, and follow up the entire process of order completion. However, the transaction is between the customer and the manufacturer, and we play the role of assistance and agency, charging a small percentage of commission.

What are your payment terms?

For orders with stock in stock, 100% of the payment will be paid when placing the order. For orders that need to be booked, 50% of the purchase price can be prepaid when placing the order. The remaining balance should be paid before the goods are prepared. In general, we only accept wire transfers, unless the total amount is particularly large in case we can accept the letter of credit.

How is cargo transportation handled?

Usually our default trading terms are FOB. We are responsible for local transportation and export customs clearance, and customers are responsible for transportation, insurance and import customs clearance after offshore. However, it can be changed to CIF or other transaction terms according to the needs of customers, which requires specific consultation and communication. Due to the unstable sea and air flights during the epidemic, customers need to plan the transportation time in advance.

How long does shipping takes?

Orders are delivered within 2 business days. You can also use our fastest delivery (overnight shipping) you receive your order within 24 hours.

You will be able to track your order

You are also able to change your shipping information, but do care to change information when the shipping status is pending. To make any change in shipping information, you need to send us a mail having your new shipping address.

Privacy Policy

We will never sell, distribute or lease out your personal information to any third party.

We only collect the following information from you, for the purpose of processing an order: Your Name, Contact information including your email address and phone number, your shipping address and your billing address. These informations will be used to ensure the delivery of your order, the processing of your order and our internal record keeping, including order history.

Securing your information is of paramount importance to us. In order to ensure your details are safe and prevent unauthorised access, we manage various electronic procedures on a daily basis. Your card details will only be used for each order you place with us and are automatically deleted upon completion of your order. Your card details will not be saved on our system.

Return Policy

Items purchased with us can be returned on the following conditions:

– Wrong Item Received
If your delivery is incorrect for any reason i.e. an item has been missed from your order or you have received the wrong item then we will automatically replace or refund your order at your request.

– Items Damaged on Transit
If any items have been damaged in transit, we ask that you report it to us immediately upon receipt of the goods.

– If you change your mind
If you have simply changed your mind about any item you have ordered and want to return it to us, then in line with the Distance Selling Regulations you can as long as you return it to us or inform us within the first 5 days of your purchase or receipt of the goods.

– Open Packages on Arrival
If your package arrives opened or ripped for any reason then we ask that you return the items if unhappy. Again we will offer you a replacement product or refund via your original payment method whichever you prefer.